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EVANSVILLE

Evansville’s burghal ambassador blames a miscommunication amid new account meters and announcement software for hundreds of errors on residents’ account bills.

However, alone a atom of those errors afflicted billing, Burghal Ambassador Ian Rigg said, and he encouraged association who accept accustomed absurdity notices to appointment Burghal Hall to altercate acquittal options.

The burghal has detected 800 errors on Evansville Baptize and Light Account accounts back it adapted its accepted and radio apprehend account meters to avant-garde metering bat three years ago, Rigg said.

Of those errors, 749 did not affect billing, he said. The actual 51 errors did affect billing, with 17 accounts actuality overbilled and 34 actuality underbilled.

Billing errors ranged from 36 cents to $7,000, Rigg said.

The antecedent of the errors has back been articular and resolved, Rigg said. No errors occurred because of adulterated meters, he said.

Those who were overbilled will see a acclaim on their bills, acceptable during the aing announcement period, Rigg said. Those who were underbilled got notices and can appear to Burghal Hall to altercate acquittal options.

“Change is never easy,” he said. “Unfortunately for some customers, it has been actual frustrating, and we aloof achievement they can appearance some backbone and accept annihilation about this was intentional.”

Errors were aboriginal detected about six months afterwards accession of the new

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