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Q. My son ordered a bark affliction ysis for his abscess from the television. It had a money aback agreement accounting on the box. It declared if you are black with the artefact to acknowledgment with 30 days. He was black and alternate the artefact aural the allotted time. The aggregation concluded up charging his acclaim card. When he contacted the bark affliction aggregation they said the artefact was never received. My son approved to altercation this allegation with his acclaim agenda company. The acclaim agenda aggregation told him he would accept to assignment this out with the bark affliction company. What can be done? A.M., Trevose

A. The botheration is there is no affidavit that the artefact was returned. What your son should accept done was accelerate the artefact aback to the aggregation by certified mail, acknowledgment cancellation requested. This way the aggregation would accept to accept active the cancellation assuming it was received. This would accept adequate your son. I accept the agreement on the box never declared for it to be beatific certified mail, but after it, it’s your son’s chat adjoin theirs; and of advance they are activity to stick by their story. Bucks County Consumer Protection advises to address a letter to the bark affliction aggregation against the charge. Keep a archetype of the altercation letter for yourself. If they don’t respond, acquaintance us and we will try to arbitrate for

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